Your security is important to us, so we take steps to make sure every detail is correct when making changes to your account.
To update your bank details, submit a ticket with the following details:
- Answer to your Security Question (ex. Mother's Maiden Name, Pet's Name, Place of Birth)
- Email Address
- Bank Account Holder Name(s)
- Bank Name
- Bank Address
- Bank City
- Bank Province
- Bank Postal Code
- Bank Account number
- Bank Code (3 digits)
- Branch Code (5 digits)
- Account type (chequing or savings)
Not sure about your banking information? Our Customer Service team can help! Include a void cheque from your account and we’ll complete this important security procedure for you. This can be included with the information above, or submit a ticket from the help centre.