I forgot my username or password. How do I retrieve them? What if I'm locked out now?

If you have forgotten your login details, please do the following:

  • Click the LOGIN button to bring up the “Reset Password” option.


  • To reset your password, enter your Username or email address and a link will be sent to the email address associated with your account. Click on the link in the email to be brought to the password reset page.

If your account has been suspended due to multiple failed login attempts, please contact our Customer Service Team by clicking on the Live Chat icon at the bottom of this page


For the quickest resolution, please also include your username and the answer to your security question (ex. Mother's maiden name, Place of birth, Name of pet, Favourite team, etc.)

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