When will my withdrawal request be processed?

Withdrawal requests for verified accounts received will be processed within 2 business days.

Withdrawal requests for Verified Accounts will be processed within 2 business days (Monday to Friday only, weekends and holidays do not count). First time withdrawals and withdrawals effected after any update of personal information are subject to clearance by our Security Team. This may take up to 5 business days.

If at any stage you wish to cancel a withdrawal that's in the "Pending Withdrawals" section (My account > Withdraw), simply go to the withdrawal and cancel it. It will be immediately refunded back to your account. 


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